I just had a construction company (DWR-Doing What's Right) build a deck in my backyard. 99% of the nails are out of alignment and it looks terribly sloppy. I asked them to re-do the entire deck and they have refused. I have filed a complaint with the BBB and am about to take them to small claims court. I came across this thread while researching for the case and would like some opinions on what constitutes "poor workmanship" when the problem is entirely aesthetic?
Thanks!